Over the pandemic year South Reading Patient Voice has been able to complete a project gaining understanding of older people's views and problems relating to digital access to GP surgeries. The project was funded by a small grant under the Berkshire Community Foundation community grants scheme, administered by Reading Voluntary Action. This also gave us a lot of support and encouragement from Reading Voluntary Action. We would like to express our thanks to both organisations.
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A principal part of the project was a survey of older people's views and problems relating to digital access to GP surgeries. The report of the survey is attached below. During the course of the work we discovered that some patients had abandoned their medications die to not being able to obtain appointments for medication review. We reported this to Berkshire West CCG.